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Support my Computer

All UBC owned Windows, Mac/iOS, and Linux computers in supported Faculty of Applied Science units are eligible to be supported by our IT team if it meets certain requirements. One of the requirements is that your computer is properly managed. A computer that is managed means our IT team will configure it to efficiently support it and to be compliant with UBC's CIO Security Standards. We can provide support for your computer if we can manage it.

Benefits

  • Increased computer security.
  • Add UBC software easily (Mac and Windows)
  • Log into the computer with your CWL/EAD account. (Windows)
  • Single sign-on for your FASmail account and UBC hosted network file storage. (Windows)
  • Easier sharing of computers by multiple UBC users. (Windows)
  • Compliant with UBC CIO Security Standards.

Requirements for Support

  • The computer is UBC-owned.
  • The computer hardware meets basic hardware requirements.
  • Computer is configured by IT to be managed.
  • The computer is 8 years of age or newer
  • The operating system interface (e.g. text, buttons, and menus) are configured in English.

Is My Computer Managed by IT?

If you're unsure, please contact us to us for assistance. In general, our criteria for what is supported is as follows:

Windows

All the following conditions must be met:

  • Your computer you are using will require you to login with your CWL/EAD login. You may also see a message when you login on Windows 10 systems saying "Sign in to: EAD".
  • The computer is a UBC owned device.
  • Your computer meets the following hardware requirements:
    • Has a TPM 2.0 chip to support encryption
    • Has an SSD hard drive (as opposed to spinning disk)
    • Has at least 8GB of RAM
  • The computer is able to meet UBC's Minimum Cybersecurity Controls.
  • The custodian of the device is a supported UBC unit or employee of the supported unit.
  • The computer is 8 years of age or newer
Mac & iOS

For MacOS devices, all the following conditions must be met:

  • The JAMF Pro "Self-Service" icon is displayed in the Apple Dock. See "How can I access and install software on my device?" in the UBC IT JAMF Pro FAQ
  • The computer is able to meet UBC's Minimum Cybersecurity Controls.
  • The computer is a UBC owned device
  • The custodian of the device is a supported UBC unit or employee of the supported unit.
  • The computer is 8 years of age or newer

For iOS devices (e.g. iPad and iPhone devices) please contact the IT Help Desk.

Linux & Other

There is no standard management tools for Linux at this time deployed widely across the Faculty. Please contact the IT Help Desk for more information.

Can I Manage my Computer Myself?

This is a decision you need to make in consultation with your manager as well as your administrative head of unit. You need to be aware of your responsibilities and risks to your unit, and how to mitigate those risks according to UBC Information Security Standards. You should also have sufficient knowledge in order to manage the computer and allocate sufficient time to ensure that the controls are in place on your computer to meet UBC's requirements. The risk associated with a cybersecurity incident is owned by your administrative head of unit such as a Director, Department Head, or Dean in accordance with UBC Policy SC 14: Information Systems Policy. Your computer needs to meet the Minimum Cybersecurity Controls as a baseline requirement and is your responsibility to adhere to additional mandatory requirements defined in the UBC Information Security Standards. This is required for both UBC owned computers and personally owned computers used for work purposes. If you are unable to meet these requirements we recommend contacting us to see if your computer can be supported and managed by us.

How Can I Get Support For My Personal or Self-Managed Computer?

Please contact the IT Help Desk to discuss your situation. We will evaluate on a case-by-case basis and provide support or advice on your particular situation.

Exception Types

EXCEPTION TYPE FLEXIBILITY and/OR JUSTIFICATION

Has a TPM 2.0 chip to support encryption

Windows computers can technically be encrypted with no TPM, or TPM version lower than 2.0, however, it's not recommended. APSC IT can make an exception and will manage the device under the following conditions:

  • You are aware that performance may suffer lacking hardware encryption. You will likely not have a good experience.
  • The device has an SSD hard drive.
  • You are not using the device for intensive work involving CAD or 3D design, simulation, graphics/media production, etc.
  • You will need to budget for a computer that does meet Windows 11 requirements which includes a TPM 2.0 chip by the Windows 10 end-of-life date of October 14, 2025. Your computer will need to be retired ot taken off the UBC network by this date.
  • The computer was not recently procured second hand or refurbished. We will ask you to return the computer instead.

Has an SSD hard drive (as opposed to spinning disk)

Has at least 8GB of RAM

No exceptions are available. Computers that lack these two requirements may be difficult to update with the latest operating system patches which is problematic from the perspective of meeting UBC Information Security Standards.
The computer is a UBC owned device. No exceptions are available. We are unable to support personal computers for liability reasons.
The computer is 8 years of age or newer

No exceptions are available unless it falls under an instrument controller case (see below for more information). Computers over 8 years old have extraordinary failure rates which increases the amount of work and effort by our team to troubleshoot issues that you may have. We respectfully ask that you work with your supervisor or otherwise allocate budget for modern equipment.

 

Instrument controller (or other unique cases.)

Support for instrument controllers is in a case-by-case basis. Ideally, the hardware dependencies are straightforward and we can treat the instrument controller computer as a typical computer, no different that one used for general office computing. In this case, no exception is necessary. We can manage the computer like we would any other as long as it meets our other requirements listed above.

In other cases, an instrument controller computer may have complex hardware dependencies that introduce constraints and risks to the university. In the case where an instrument controller computer has constraints and risks that prevent us from supporting it like a regular computer, IT will help you develop a plan to support your instrument controller or assist you in self-supporting your instrument controller to ensure university business is not interrupted and risks are appropriately managed. In order for us to help, IT will need to conduct a cybersecurity review against UBC Information Security Standards as well as work with the budget holder and your administrative head of unit on managing costs and risks. A UBC Information Security #M1 Variance Request may need to be developed and submitted by the administrative head of unit prior to IT providing support. 

If there are unique cases that warrant exceptions we will take a simular approach as above.

Please contact us for more information.

Next Steps

Contact the IT Help Desk to request your computer or your unit's computers be be managed.