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Support my Computer

All UBC owned Windows, Mac/iOS, and Linux computers in supported Faculty of Applied Science units are eligible to be supported by our IT team if it meets certain requirements. One of the requirements is that your computer is properly managed. A computer that is managed means our IT team will configure it to efficiently support it and to be compliant with UBC's CIO Security Standards. We can provide support for your computer if we can manage it.

Benefits

  • Increased computer security.
  • Add UBC software easily (Mac and Windows)
  • Log into the computer with your CWL/EAD account. (Windows)
  • Single sign-on for your FASmail account and UBC hosted network file storage. (Windows)
  • Easier sharing of computers by multiple UBC users. (Windows)
  • Compliant with UBC CIO Security Standards.

Requirements for Support

  • The computer is UBC-owned.
  • The computer hardware meets basic hardware requirements.
  • Computer is configured by IT to be managed.

Is My Computer Managed by IT?

If you're unsure, please contact us to us for assistance. In general, our criteria for what is supported is as follows:

Windows

All the following conditions must be met:

  • Your computer you are using will require you to login with your CWL/EAD login. You may also see a message when you login on Windows 10 systems saying "Sign in to: EAD".
  • The computer is a UBC owned device.
  • Your computer meets the following hardware requirements:
    • Has a TPM 2.0 chip to support encryption
    • Has an SSD hard drive (as opposed to spinning disk)
    • Has at least 8GB of RAM
  • The computer is able to meet UBC's Minimum Cybersecurity Controls.
  • The custodian of the device is a supported UBC unit or employee of the supported unit.
Mac & iOS

For MacOS devices, all the following conditions must be met:

  • The JAMF Pro "Self-Service" icon is displayed in the Apple Dock. See "How can I access and install software on my device?" in the UBC IT JAMF Pro FAQ
  • The computer is able to meet UBC's Minimum Cybersecurity Controls.
  • The computer is a UBC owned device
  • The custodian of the device is a supported UBC unit or employee of the supported unit.

For iOS devices (e.g. iPad and iPhone devices) please contact the IT Help Desk.

Linux & Other

There is no standard management tools for Linux at this time deployed widely across the Faculty. Please contact the IT Help Desk for more information.

Can I Manage my Computer Myself?

This is a decision you need to make in consultation with your manager as well as your administrative head of unit. You need to be aware of your responsibilities and risks to your unit, and how to mitigate those risks according to UBC CIO Security Standards. You should also have sufficient knowledge in order to manage the computer and allocate sufficient time to ensure that the controls are in place on your computer to meet UBC's requirements. The risk associated with a cybersecurity incident is owned by your administrative head of unit such as a Director, Department Head, or Dean in accordance with UBC Policy SC 14: Information Systems Policy. Your computer needs to meet the Minimum Cybersecurity Controls as a baseline requirement. This is required for both UBC owned computers and personally owned computers used for work purposes. If you are unable to meet these requirements we recommend contacting us to see if your computer can be supported and managed by us.

How Can I Get Support For My Personal or Self-Managed Computer?

Please contact the IT Help Desk to discuss your situation. We will evaluate on a case-by-case basis and provide support or advice on your particular situation.

Next Steps

Contact the IT Help Desk to request your computer or your unit's computers be be managed.