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Resources for Graduate Students

 

We have collected many suggestions to help you navigate through IT related resources on campus which may relevant to Graduate Students, Teaching Assistants and Research Assistants in Applied Science. Please connect with your department or school administration for guidance and to learn about any additional services and resources.

 

General Resources

 

IT & Security Contacts

IT CONTACTS

SECURITY AND SAFETY CONTACTS

APSC Directories and Contacts

APPLIED SCIENCE DIRECTORIES

PROGRAMS, DEPARTMENTS AND SCHOOLS

Other Resources and Contacts

GENERAL UBC RESOURCES

APSC RESOURCES

 

New Graduate Student

 

Getting Started

1. Get your CWL ID (Campus Wide Login)

Your CWL ID is the primary account which allows you to access many of UBC enterprise services, faculty services and your email. More information for setup and reseting your password can be found in the service catalog.

2. Know The SSC Portal (Student Service Centre)

The Student Service Centre portalallows you to manage student information related to your personal profile, adminission, finances, registration, grades & records and many more.

3. Setup your FASmail (Faculty & Staff Email)

Students can sign up for UBC Student Email either hosted mailbox service or for email forwarding service. Your UBC email is required when acquiring many software under our academic license arrangement with vendors.

4. Connect to UBC Networks & Services (Get IT Help)

Get familiar with some of the key IT services on campus such as EAD Student Account, Wireless Access, VPN, Printing, etc.

5. Update your UBC Profile Information (msp.ubc.ca)

Review your information and update any display names, email, and other relevant contacts

6. Learn via Connect Blackboard

Connect Blackboard is UBC Learning Management System. Find FAQs and tutorials to get you started. 

7. Get your UBC Card and Key Access

Apply for your UBC Card which can be used for building access, printing options, discounted detals and general purchases on campus. Key access can be requested with your department office.

8. Know UBC Privacy & Information Security Policies

9. Familiarize yourself with Graduate Student resources on campus

New Research Assistant/Teaching Assistant

As a Research Assistant or Teaching Assistant you may be eligible for additional IT services that are available to faculty and staff to support your work such as FASmail, software hardware, etc. 

Hardware & Software Consultation

Shopping for a Personal Computer?

Thinking about getting a new laptop for your program.  Consider getting hardware that will last at least 3 years with specifications required to run the software applications you need. Whether you are considering getting a Mac or Windows device, make sure you take advantage of educational discounts with your vendor. Consult with your department on any specification guidelines and recommended vendors such as Apple, Dell, Lenovo or Microsoft.

Purchasing for a UBC-Owned Computer?

Consult with your department IT on any specification guidelines and recommended vendors such as Apple or Dell. Our purchasing agreement with our partners has built in academic discount and warranty.

Apple Educational Discount Dell Educational Discount 

Looking for Software?

Our standard deployment for desktops or laptops will come with the basic set of campus software. Check out our Software Catalogue and the Microsoft Imagine Applied Science Webstore for more selections. For research software there are options available through distributors such as CMC Microsystems, WestGrid Services in addition to UBC Information Technology.

APSC Software Catalog   Microsoft Imagine APSC Webstore

 

Teaching Resources

 

Academic Systems
Instructional Support 

For more information, visit the For Teaching section

Audio Visual, Classrooms and Computer Labs

 

Research Resources

 

IT Consultation (Infrastructure, Security, and Media)

 Contact IT.Engagement@apsc.ubc.ca to request for your consultation.

  • General IT Infrastructure Consultation (IT @ APSC team) 
  • Advanced Research Computing Consultation (ARC team)
  • Media Services Consultation (UBC Studios team)
  • Website Development Consultation (Web Services team)

Visit the For Research section for more information. 

Research & Data Management 
Research Partner Services

PARTNERS

RESEARCH NEWS AND EVENTS

 

Knowledge 

 

Software & Department Specific Training
UBC and Partner Training and Events

TEACHING & LEARNING

RESEARCH

 

Facilities 

 

Computer Labs & Studios
Printing Services

PAY FOR PRINT (PayForPrint Service)

  • Print jobs can easily be submitted from public access workstations in the library, participating departmental student labs, or online at http://payforprint.ubc.ca
  • Students, faculty and staff will need to first activate and add funds to a UBC card account in order to utilize the Pay for Print service. Accounts can be activated at http://ubccard.ubc.ca or http://payforprint.ubc.ca
  • Most students will need to update their CWL password before using the Pay for Print service. You can reset your CWL password on the CWL My Account page
  • Learn about Koerner Library Print and Scan services

KOERNER LIBRARY

  • UBC Pay for Print allows students, faculty and staff as well as guests to the University to pay for printing, copying and scanning across campus using a unified system of payment – the UBC Card or UBC Guest Card. Print jobs can be submitted from labs, public access computers as well as online at http://payforprint.ubc.ca.

SPECIALTY PRINTING

  • UBC Print Shop - located centrally on campus, the IT Print Services offers printing for poster, banner, premium photos and on a variety of materials. In addition they also have design services for illustration, layout services and UBC Brand Unit Signatures. 
  • Xerox Printing Centre on campus provides print order services for business cards, wide format, finishing and volume printing for black/white and colour. Campus delivery is available.
Rooms and Buildings

CAMPUS BOOKING

APSC ROOM BOOKING

FASMAIL RESOURCES ROOM BOOKING

  • Other APSC meeting rooms can be viewed via UBC FASMail room resources.
  • As part of the Calendar meeting invite, you can select the availability of the room resources for your event.
  • Please note that many room resources may be restricted for the department and school use only.

 

Engagement with APSC Community

 

IT Related Community Engagement
Campus and Faculty Initiatives
Submit Your Feedback
  • Help us improve the services and support provided to the Applied Science community by submitting your feedback. Provide suggestions how you like to be engaged on future initiatives.
  • Like to see more resources added to this website? Submit your request and ideas.

Feedback

 

Privacy & Information Security

 

Access and Privacy Information
Information Security Policies and Guides
Privacy Matters

 

 

Like to see more resources added to this page? Send your feedback.

Feedback

What We Support

 

IT @ APSC teams (part of UBCIT) have local and central IT helpdesks who support a broad set of services to the staff, faculty and students in Applied Science. Many of the services can be found in our Service Catalog including, but not limited to:

  • Access and Authentication,
  • Email, Voice and Internet 
  • AV and Creative Services,
  • Computer, Software and Print,
  • Systems/Network,
  • Information Security,
  • Applications, Web, and more.

In addition to the services offered by UBCIT and IT @ APSC, some of services may be offered by IT @ UBC community such Centre of Teaching and Learning Technology (CTLT) or Advanced Research Computing (ARC). Our goal is to inform and connect you with the right expert who can provide you the best services and support to meet your teaching, learning and research needs. Contact us via the IT@APSC Webform for your requests and incidents.

APSC IT Engagement Services

 

The IT Engagement Services team at Applied Science is here to support the goals of the Faculty, Department, and Schools by understanding your requirements, determining what information technology options and solutions enable your capability and day to day work, and how to best engage with the user community on these changes.

We look forward to engage with you by:

  • Providing general IT services and support knowledge
  • Liaising with other IT service providers on campus
  • Assisting with escalation on IT service ticket issues
  • Providing IT consultation and project support based on your requirements
  • Engaging with the IT Committees and communities in Applied Science to enhance the IT services and support

Contact IT.Engagement@apsc.ubc.ca to help you on your project needs.

IT SUPPORT CONTACTS

WEB FORM:

IT Help Form (recommended)
 

SELF-SERVICE:

Self Service Portal (Staff & Faculty only)
ServiceNow Portal Login

PHONE:

Central IT Help Desk @ UBC IT 
604-822-2008 (2-2008)
M-F 8:00 am - 5:00 pm

IT Office @ APSC (Staff & Faculty only)
604-827-5151 (7-5151)
M-F 8:30 am - 4:30 pm

WALK-IN:
Please schedule with one of our Support Analysts before arriving in person due to the ongoing pandemic. More information about the central UBC IT walk-in locations is availalbe from UBC IT's website.