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Applied Science & UBC IT

 

The Faculty and Applied Science has partnership with UBC Information Technology to provide comprehensive services and support to all of its Departments, Schools and Research Centres. The collaboration allows Applied Science to focus on their core capabilities of teaching and research, while leveraging shared services, broader technical expertise and best practices in IT service management. The Faculty is supported by the IT @ APSC team who has primary residents within Applied Science which allow the IT resources to work and interact closely with the students, faculty and staff community. Having a centrally managed team provides the ability to offer consistent services and support across the Departments and Schools, in addition to being able to share common expertise between groups. 

 

Guiding Principles

 

We strive to further the innovation of teaching and research in Applied Science by working collaboratively on faculty, staff and student initiatives. In our daily interactions, we take pride and care to provide helpful service and excellent user engagement experience.

 Teaching & Research Enablement

Collaborative Engagement

Excellent Customer Service

 


Organization

 

APSC IT ENGAGEMENT SERVICES TEAM

The IT Engagement Services team at Applied Science is here to support the goals of the Faculty, Department, and Schools by understanding your requirements, determining what information technology options and solutions enable your capability and day to day work, and how to best engage with the user community on these changes. 

We can support you by:

  • Providing general IT service and support knowledge
  • Liaising with other IT service providers on campus
  • Assisting with escalation on IT service ticket issues
  • Providing IT consultation and project support based on your requirements
  • Engaging with the IT Committees and communities in Applied Science to enhance the IT services and support

IT Engagement Team (IT.Engagement@apsc.ubc.ca)

  • Cameron Smithers | Engagement Services Coordinator 
  • Ronald Siy | Engagement Services Coordinator

 

IT @ APSC OPERATIONS TEAM

Due to the diverse locations and domain areas in Engineering, Architecture, Community Planning and Nursing, our IT support model consists of a central and local Operations teams which cover support areas such as IT Helpdesk, Desktop Services, Application Management, Database Management, Systems and Network Management, Audio Visual Services, Web Services and much more.

IT @ APSC consist of the following groups:

  • APSC IT Team located in CEME1057
  • ECE IT Team located in MCLD105
  • Central UBC IT Team located in various locations on Campus

IT @ UBC COMMUNITY 

Working with the campus IT community, the IT Engagement Services Team helps facilitate connections for Applied Science teaching and research needs with the right services and resources. In addition to our central service teams, some of the groups we collaborate with include: 

  • Advanced Research Computing (ARC)
  • APSC Centre for Instructional Support (CIS)
  • Centre of Teaching & Learning Technology (CTLT)
  • Department Engineering & Technical Services
  • UBC Audio Visual Services
  • UBC Okanagan IT Group
  • UBC Studios

 


IT Committees

 

As parf of the governance structure and operation process, IT Committees are formed at the Department/School level as well as Faculty wide. Regular meetings are held to gather any new requirements, discuss new services and support, plan and update projects, and continue to improve the overal IT services and support delivery.

 

DEPARTMENT IT COMMITTEES

Most Department and School's IT Committee often consists of faculty, staff, and IT representatives, while others also incorporates student groups. These reprentatives work with their department and school contituents to understand the needs and the upcoming plans. They facilitate IT changes in their respective areas by helping to understand impacts, communicating with the end users and taking feedback from the community. Primary contact for the Department IT Committee is the Administration Manager.

FACULTY IT COMMITTEE

As departments and schools further align with UBC standard services and support in Applied Science, a cross department IT committee helps facilitate discussions of common needs and processes. This committee will be established to gather input from their department/school and facilitate the direction of where the faculty needs to invest and enhance their services and capability. In addition, they will identify and engage the right stakeholders (faculty, staff and students) from within the community for any cross departmental engagement and project initiatives.